1. Introduction

These Terms of Service (‘Terms’) govern your use of Errands with Viv’s services. By booking with us, you agree to these Terms.

2. Services Provided

Errands with Viv offers:
– Shopping errands (groceries, supplies, etc.)
– Cleaning errands (home or office cleaning)
– Cooking errands (home-cooked meals prepared to your preferences)

3. Booking & Confirmation

All bookings are made through our online form, providing Name, Email, Phone, and Errand Location.
Bookings are confirmed via email, text, or phone.
We reserve the right to decline a booking if it is outside our service area or capacity.

4. Payment Terms

Payment is due after service delivery unless otherwise agreed.
We accept [insert payment methods].
Late payments may incur additional charges.

5. Cancellations & Rescheduling

Cancellations must be made at least 24 hours before the scheduled service.
Same-day cancellations may be charged a fee.
Rescheduling is subject to availability.

6. Client Responsibilities

Ensure that the errand location is safe and accessible.
Provide accurate information when booking.
Inform us of any special instructions or restrictions in advance.

7. Our Responsibilities

Deliver services professionally and on time.
Respect your property and privacy.
Communicate promptly regarding any changes or delays.

8. Liability

We are not liable for indirect or consequential losses.
Our total liability is limited to the amount paid for the service in question.
We are not responsible for issues caused by incorrect booking details provided by the client.

9. Changes to Terms

We may update these Terms from time to time. Updated versions will be posted on our website.

10. Contact Us

For questions about these Terms, contact:
Email: enquiries@errandswithviv.com
Phone: +44 7450 790774