1. Introduction

Errands with Viv (‘we,’ ‘our,’ ‘us’) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services.

2. Information We Collect

When you use our website booking form or contact us, we may collect:
– Personal Information: Name, Email Address, Phone Number, and Errand Location.
– Booking Details: Type of service requested (Shopping, Cleaning, Cooking), date, and preferred time.
– Technical Data: Your IP address, browser type, and device information (collected automatically through our website).

3. How We Use Your Information

We use your personal data to:
– Process and confirm your booking.
– Communicate with you regarding your errands.
– Provide customer support.
– Improve our website and services.
– Comply with legal obligations.

4. Sharing Your Information

We do not sell or rent your personal data to third parties.
We may share your information with:
– Our trusted service providers who help us deliver your errand.
– Legal authorities if required by law.

5. Data Storage & Security

We store your personal data securely and take reasonable steps to prevent unauthorised access, alteration, or disclosure.

6. Retention of Data

We retain your personal data only as long as necessary to provide our services or comply with legal requirements.

7. Your Rights

You have the right to:
– Access the personal data we hold about you.
– Request correction or deletion of your data.
– Object to certain processing activities.
– Withdraw consent at any time.
To exercise your rights, contact us at [your email].

8. Cookies

Our website may use cookies to enhance your browsing experience. You can disable cookies in your browser settings.

9. Contact Us

If you have any questions about this Privacy Policy, please contact:
Email: enquirires@errandswithviv.com
Phone: +44 7450 790774